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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

Venue Information and Policies

  • Where is Starland Ballroom located?

    Starland Ballroom is located at 570 Jernee Mill Road in Sayreville, NJ. Check out our Directions page for directions to Starland Ballroom from multiple destinations and transportation methods.

  • Venue Rules

    For the safety and consideration of your fellow patrons and staff members the below list of items are prohibited from being brought into Starland Ballroom. Please take the time to read and understand these items so you are properly informed as to what you may or may not bring with you to the venue. For further information please refer to our Venue FAQ page or email info@starlandballroom.com with your inquiry.

    • No Professional Cameras/Audio Devices/Video Devices/Tablets/Laptops/2-Way radios/Drones
    • No Tripods/Monopods/Selfie Sticks
    • No Outside Food/Beverages/Alcohol/Personal Re-Usable Beverage Containers
    • No Violent or Aggressive Behavior
    • No Weapons of any kind or weaponized props
    • No Colors
    • No Large Backpacks or Bags/Camelbacks/Suitcases
    • No Fireworks, smoke bombs, flares, sparklers
    • No Airhorns, whistles, cowbells, or other noise making devices
    • No Skateboards, roller blades, or roller shoes
    • No Glowsticks
    • No Mace or pepper spray
    • No Laserpointers/ pens or flashlights
    • No Signs/Banners/Posters/flyers/stickers
    • No Chain Wallets
    • No Umbrellas
    • No Clothing or Accessories with Spikes or Sharp Objects
    • No Sharpies/Markers/Spray Paint
    • No Chewing Gum
    • No Overnight Camping
    • No Re-Entry
    • No Children in Arms or Strollers
    • Any other item deemed unacceptable by Management
    • We Reserve the Right to Refuse Service to Anyone
    • Rules Subject to Change per Artist Request
    • In order to consume alcohol proper government issued identification is require to validate being 21 years of age or older, i.e. driver’s license, passport, etc.
    • We do not allow medication of any kind inside the venue. If you require specific medication to be at your side at all times please email info@starlandballroom.com or speak with our EMT at the show prior to your entry into the venue.

    We strive to make everyone’s experience while attending events at Starland Ballroom safe, comfortable, and enjoyable. We ask that you do the same and abide by all of our policies and procedures. Let's make it a great night!

  • What time does my show start and end?

    We generally don't know in advance when a show will begin or end. Door times are posted for each show; the starting time for each show is generally (but not always) 30 to 60 minutes afterwards. The ending time varies by show; you should check with security or the box office on the way in for information.

  • Is Starland Ballroom an all ages venue?

    For most shows, Starland Ballroom is an all-ages to enter, 21 to drink venue. On occasion an event may have a specific age restriction. Please refer to the specific event listing.

  • The weather outside is bad. Is my show cancelled?

    Should inclement weather force us to postpone a show, you can visit this site, our social media channels or call (732) 238-5500 for information. If your event is canceled, and you bought your tickets online or via the phone, you will be refunded automatically.

    If you bought your tickets through a retail outlet or the Starland Ballroom box office, you will need to return to your original point of purchase to obtain a refund.

  • How do you separate underage concertgoers from those of legal drinking age?

    Depending on the demographic of the event, this is what we do: Unlike venues which allow drinking patrons to mix with underage patrons, Starland's drinking area is confined to one or more sections of the building. People of legal drinking age are wrist-banded upon entry and allowed to enter the show's drinking sections. Persons under the age of 21 are not allowed into these areas, nor are alcoholic beverages permitted to leave them. Uniformed and undercover security personnel patrol these sections and man the entrances and exits of these areas during these events. Parents can feel confident that every effort is made to keep underage persons from breaking the law.

  • Is there parking at the venue?

    Yes. Due to restrictions on space, Starland Ballroom employs an outside company to direct traffic in its lot. Because of this, we must charge a nominal fee to help pay for lot / safety attendants. Parking costs $10 per event. To expedite the parking process, please have your money ready upon arrival.

    Starland Ballroom also offers StarParking, which allows ticketholders upfront parking and line privilages. StarParking can be purchased through AXS.com or the Starland box office.

    For more information on Star Parking please click here.

  • I lost something at the venue, what can I do?

    Starland maintains a "Lost And Found" box at its offices. Call 732-238-5500 to discuss the matter. Remember: Though we do our best to unite lost items with their owners, Starland Ballroom is not responsible for items left on the premises. After 6 months, unclaimed cell phones are donated to military and/or domestic abuse charities.

  • Do you have medical staff at events?

    We have medical staff present at every event that takes place at Starland, no matter the attendance. Should you need assistance during a show please locate the closest staff member and they will be able to help.

  • Are there hotels near the venue?

    Yes, please refer to our Area Hotels page for a listing.

  • Do you have an ATM?

    We do, it is located in the front foyer area by the merch and coat check.

  • Do you have a coat check?

    We do, but it is only open seasonally. We do not check bags in our coat check.

  • Accessibility / ADA
    Is there a specific accessible entryway or are all entries accessible?

    All entries are accessible.

    Where are the ADA viewing areas?

    ADA viewing is available in the back corner of the house right section, on an elevated platform.

    Are there specific ADA restrooms? If so, where are they?

    All restrooms have accessible stalls.

    Is ADA parking available? If so, generally where are they located?

    ADA parking is available in front of the building by the main entrance.

    What does an individual need to do if they need interpreter services?

    To request a sign language interpreter, please email us at: info@starlandballroom.com. We kindly ask that you submit your request at least two weeks prior to the concert date. This allows us adequate time to secure the services of a qualified interpreter. While we will do our best to accommodate late requests, advance notice is greatly appreciated.

    What is the ADA or Info email address for the venue?

    For any ADA inquiry, please email us at: info@starlandballroom.com. You may also look for a venue representative when you arrive.

  • I am in a local band and would like to get on a show. How can I do that?

    Please send all your contact info, press kits, etc. to localbands@starlandballroom.com

  • I am dropping off or picking up my child, do you have a drop off or pickup location?

    When you pull into our parking lot our parking attendants will direct you where to drop off or pick up.

  • I would like to advertise on all the screens in the venue, how can I do that?

    Please email you advertising inquiries to info@starlandballroom.com and we will send you pricing.

  • Environment
    What We’re Doing

    The Starland Ballroom is committed to reducing our environmental impact. We do so through ongoing efforts to save energy and water, purchase environmentally preferable products, and help raise awareness of environmental issues.

    The Starland Ballroom is proud to participate in AEG 1EARTH, AEG’s corporate environmental sustainability program. Through AEG 1EARTH, we:

    • Exchange environmental best practices with other venues
    • Track our environmental performance on a monthly basis, measuring energy consumption, water usage, and waste diversion
    • Contribute to AEG’s progress towards its 2020 Environmental Goals

    To learn more about AEG’s sustainability efforts and progress towards its 2020 Environmental Goals, please visit the AEG 1EARTH website and read AEG’s Sustainability Report.

    What You Can Do

    We’re doing our best to reduce our environmental impact and hope you will join us in our efforts. Here are a few tips to make your visit more environmentally friendly:

    • Consider walking, biking, taking public transit, or carpooling to avoid traffic, save on gas and parking, and reduce your carbon footprint. Get directions here.
    • Use only as many disposable items (e.g., paper towels, napkins, utensils) as you need

Photo / Audio / Video

  • Are cameras or recording devices allowed?

    Starland Ballroom's camera policy varies from concert to concert:

    At some events, artists explicitly forbid fan photography. In these cases, Starland cannot allow cameras of any sort to be brought into the venue. Starland will do its best to inform fans of this policy via Starlandballroom.com or our social media channels.

    At other events, artists allow fan photography, which Starland respects by allowing fans to bring cameras into the venue. In these instances, only simple, point-and-shoot, non-professional cameras will be permitted.

    Cameras with video recording capabilities are prohibited at all times.

    All model tablets are prohibited at all times.

    Starland Ballroom reserves the right to deny camera use at any time before, during or after the concert and to prohibit the use of any camera that is deemed by Starland Ballroom and/or the Artist to be unacceptable.

    Under no circumstances are fans permitted to use devices to record video at the Starland Ballroom.

  • How can I get a photo pass to shoot the show?

    Starland Ballroom does not issue photo passes; you must contact the band's publicity personnel to gain such credentials.

Food & Beverage

  • Do you guys sell food?

    We serve our world famous hot and fresh pizza at every event, and it is available throughout the night.

  • Can I buy alcoholic beverages there?

    For our patrons that are of legal drinking age we offer full service alcoholic beverage options. In order to purchase and consume an alcoholic beverage you must present proper and valid government issued identification. No exceptions will be made, so be sure to bring your ID’s!

  • Can I bring my own food and drinks?

    We do not allow any outside food or beverages into the venue.

  • Do you accept credit cards at all bars?

    Yes, you have the option of opening a tab or just making a single transaction at all of our bars and concession stands.

Smoking Policy

  • I’m from out of state or the country, can I smoke inside Starland Ballroom?

    Since 2007 Starland Ballroom has been a smoke free facility and smoking inside is strictly prohibited.

  • Do you provide your patrons with a place to smoke?

    We provide an outside smoking section for our patrons where re-entry into the venue is permitted. Smoking inside the venue is strictly prohibited.

  • Does Starland allow the use of electronic smoking devices?

    The use of all electronic smoking devices are prohibited from being used inside the Starland Ballroom.

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